Shipping Policy

Last Updated: August 27, 2026

This Shipping Policy applies to both retail and wholesale orders placed with BING DECOR LLC.

Shipping terms differ between retail and wholesale purchases. Please review the applicable section below before placing your order.

Retail Shipping — Shipping Included

For eligible retail orders within the United States, standard shipping is included in the product price unless otherwise stated on the product page or at checkout.

This means that no separate standard shipping charge will generally be added to eligible retail orders.

Additional charges may apply if a customer requests an upgraded, expedited, special, or other non-standard delivery service.

Certain locations, oversized products, or special delivery circumstances may also be subject to additional restrictions or charges when clearly disclosed before purchase.

Wholesale Shipping — Shipping Not Included

Wholesale product prices do not include shipping or freight charges.

Wholesale customers are responsible for applicable shipping, freight, and delivery charges unless otherwise agreed in writing.

Because wholesale orders may include multiple cartons, large quantities, bulky products, fragile merchandise, or oversized items, shipping costs may vary significantly depending on the order.

Wholesale shipping charges may be calculated based on factors including:

• Shipping destination

• Shipping zone

• Number of cartons

• Carton dimensions

• Actual weight

• Dimensional weight

• Product quantity

• Product type

• Carrier and service level

• Residential or commercial delivery

• Oversized or special-handling requirements

Depending on the order, wholesale shipping may be calculated at checkout, invoiced separately, or quoted before shipment.

Wholesale Shipping Quotes

Certain wholesale orders may require a separate shipping or freight quote.

This is especially applicable to:

• Large wholesale orders

• Multiple-carton shipments

• Oversized products

• Bulky baskets and storage products

• Flower stands

• Laundry hampers

• Fragile merchandise

• Palletized shipments

• Orders requiring LTL freight service

When a separate quote is required, we may contact the customer after reviewing the order and shipping destination.

The order may not be released for shipment until applicable shipping or freight charges have been accepted and paid, unless other payment terms have been agreed in writing.

Dimensional Weight & Oversized Merchandise

Many of our products are lightweight but bulky.

Shipping carriers may calculate transportation charges based on dimensional weight (DIM weight) rather than actual package weight.

Large cartons may also be subject to carrier oversize or additional-handling charges.

As a result, wholesale shipping costs may be significantly higher than the actual weight of the merchandise might suggest.

Order Processing

In-stock orders are processed after payment and applicable order verification are completed.

Processing times may vary depending on:

• Product availability

• Order quantity

• Packaging requirements

• Retail or wholesale order type

• Large or fragile merchandise

• Carrier schedules

• Holidays and peak seasons

Processing time is separate from carrier transit time.

Shipping Destinations

We currently ship to eligible addresses within the United States where appropriate shipping or freight service is available.

Certain oversized products, freight shipments, or delivery locations may have additional restrictions.

Shipping Carriers

Depending on the order, destination, size, and shipping requirements, we may use:

• UPS

• FedEx

• USPS, when appropriate

• LTL or other freight carriers

• Other qualified delivery providers

We reserve the right to select an appropriate carrier and shipping method unless a specific arrangement has been agreed upon in advance.

Multiple Packages

Orders containing multiple products may be shipped in more than one carton.

Packages from the same order may arrive separately or on different days.

When available, tracking information may be provided for individual shipments.

Fragile Products

Glassware and other fragile products may require additional protective packaging and may be shipped separately when necessary.

Wholesale shipping charges may reflect additional packaging, carton, handling, or transportation requirements associated with fragile merchandise.

Estimated Delivery Times

Shipping and delivery dates are estimates unless expressly guaranteed in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Weather

• Transportation disruptions

• Holiday volume

• Freight delays

• Incorrect or incomplete addresses

• Service interruptions

• Other circumstances beyond our reasonable control

Tracking Information

Tracking information will be provided when available.

Please allow time for carrier tracking systems to update after a shipping label is created.

Creation of a shipping label does not necessarily mean that the package has already been transferred to the carrier.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping and delivery information.

Please review your shipping address carefully before placing an order.

If you discover an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional shipping, freight, return, or redelivery charges caused by incorrect or incomplete customer-provided information may be the customer's responsibility.

Damaged Shipments

Please inspect merchandise promptly after delivery.

Claims for shipping damage, missing merchandise, or other delivery-related issues must be reported within 7 days of delivery.

When reporting shipping damage, please keep and photograph:

• The damaged merchandise

• Outer shipping carton

• Inner packing materials

• Shipping label

• Visible damage to the package

Please do not discard damaged merchandise or packaging until we advise you that it is no longer needed.

Claims and resolutions are subject to our Return & Refund Policy.

Refused or Undeliverable Shipments

If a shipment is refused or cannot be delivered because of an incorrect or incomplete address, failure to accept delivery, repeated unsuccessful delivery attempts, or another circumstance attributable to the customer, the customer may be responsible for:

• Original shipping or freight charges

• Return shipping or freight charges

• Carrier fees

• Redelivery charges

• Applicable wholesale restocking fees

Any applicable refund or credit will be determined after returned merchandise is received and inspected.

Wholesale Freight Deliveries

Large wholesale orders may be shipped by LTL or another freight service.

Additional charges may apply for services such as:

• Residential delivery

• Liftgate service

• Inside delivery

• Limited-access locations

• Delivery appointments

• Redelivery

• Address changes

Unless specifically included in the shipping quote, additional freight services requested by the customer or required by the delivery location may result in additional charges.

Wholesale customers should inspect freight shipments for visible damage upon delivery whenever reasonably possible.

Visible damage should be noted on the carrier's delivery documentation when applicable.

Wholesale Pre-Orders & Special Orders

Shipping and freight are not included in wholesale pre-order or special-order product prices unless expressly stated otherwise.

Shipping charges may be calculated or quoted when the merchandise is ready for shipment.

Estimated availability and shipping dates are not guaranteed and may be affected by production schedules, international transportation, customs processing, freight availability, port delays, carrier schedules, or other circumstances beyond our reasonable control.

Local Pickup

If local pickup is available for an eligible order, pickup instructions will be provided during checkout or communicated separately.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping services, carriers, rates, business practices, or legal requirements.

When changes are made, the Last Updated date at the top of this policy will be revised.

Contact Us

For questions regarding shipping, freight, delivery, or an existing order, please contact:

BING DECOR LLC

Email: sales@bingdecor.com
Phone: +1 (815) 608-3111
Address: 240 Juniper, Manteno, IL 60950, United States