Return & Refund Policy

Last Updated: August 27, 2026

This Return & Refund Policy applies to both retail and wholesale purchases made from BING DECOR LLC.

Because we serve both retail and wholesale customers, different return and refund conditions apply depending on the type of purchase. Please review the applicable terms below before placing your order.

Retail Orders — 30-Day Return Policy

Retail customers may request a return of eligible merchandise within 30 days of delivery.

To be eligible for a return, merchandise must generally be:

• Unused and unaltered

• In its original condition

• Complete with all included parts and accessories

• In its original packaging, when applicable

• In resalable condition

Proof of purchase may be required.

All returns require prior authorization. Please contact us before returning any merchandise.

For returns due to a change of mind, customer preference, ordering the wrong item, or another reason not caused by our error, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Wholesale Orders — 7-Day Return Request Period

Wholesale customers must inspect merchandise promptly upon delivery.

Wholesale return requests must be submitted within 7 days of delivery.

Wholesale merchandise is sold for commercial resale and may be subject to case-pack, quantity, packaging, shipping, and freight requirements. Wholesale returns are therefore subject to different conditions from retail returns.

Returns due to buyer's remorse, over-ordering, slow sales, customer preference, or other reasons unrelated to damage, defect, shortage, or our error are not automatically accepted and require prior approval.

If such a wholesale return is approved:

• The customer is responsible for return shipping or freight costs.

• Original shipping and freight charges are non-refundable.

• A 15%–25% restocking fee may apply depending on the product, quantity, condition, packaging, size, and handling required.

• Merchandise must be unused, complete, properly packaged, and in resalable condition.

Large, bulky, fragile, or specially packed merchandise may be subject to additional return restrictions or handling charges.

Wholesale Pre-Orders & Special Orders

Wholesale products identified as Pre-Order, Special Order, Custom Order, or Made-to-Order may be subject to additional cancellation and return restrictions.

Once purchasing, production, customization, import, or other order processing has begun, these orders are generally non-cancelable and non-returnable, except in cases of confirmed damage, manufacturing defect, incorrect merchandise, or as otherwise required by applicable law.

Applicable deposits, payment schedules, estimated lead times, minimum quantities, shipping arrangements, and other order-specific terms may be provided at the time the order is placed.

Estimated production, availability, shipping, and delivery dates are estimates and may be affected by manufacturing, international transportation, customs, freight, carrier delays, or other circumstances beyond our reasonable control.

Damaged, Defective, Incorrect, or Missing Items — 7 Days

For both retail and wholesale orders, please inspect your shipment promptly after delivery.

Claims involving:

• Shipping damage

• Manufacturing defects

• Incorrect merchandise

• Missing merchandise

• Quantity shortages

• Packing errors

must be reported within 7 days of delivery.

Please provide:

• Order or invoice number

• Item number or product name

• Quantity affected

• Description of the issue

• Clear photographs of the merchandise

• Photographs of the shipping carton and packing materials when shipping damage is involved

• Photograph of the shipping label when requested

Please keep the affected merchandise, shipping carton, and original packing materials until we complete our review or advise you that they may be discarded.

After reviewing the claim, we may provide an appropriate resolution, including a replacement, refund, partial refund, store or account credit, depending on the circumstances.

Handcrafted & Natural-Material Products

Many of our baskets and home décor products are handmade, handwoven, or produced using natural materials.

Minor variations may occur in:

• Color

• Texture

• Weave

• Shape

• Pattern

• Finish

• Dimensions

These reasonable variations are part of the natural and handcrafted character of the products and are not considered manufacturing defects.

Return Authorization Required

All returns require prior authorization from BING DECOR LLC.

Please do not send merchandise back without first contacting us.

To request a return, please provide:

• Order or invoice number

• Product name or item number

• Quantity being returned

• Reason for the return

• Photographs when applicable

If the return is approved, we will provide return instructions.

Returns sent without prior authorization may be refused and may not qualify for a refund or credit.

Approved merchandise should generally be returned within 10 business days after return authorization is issued, unless we provide different instructions.

Return Shipping Costs

If we confirm that a return is necessary because we shipped an incorrect product or because merchandise has a qualifying defect attributable to us, we will provide instructions regarding the appropriate return, replacement, refund, or other resolution.

For approved returns that are not caused by our error, the customer is responsible for return shipping or freight costs.

Original shipping and freight charges are generally non-refundable.

For customer-arranged returns, we recommend using a trackable shipping service and retaining the shipping receipt and tracking information.

We are not responsible for merchandise that is lost or damaged during return transportation when return shipping is arranged by the customer.

Restocking Fees

Retail returns that meet the requirements of this policy are generally not subject to a restocking fee.

Approved wholesale returns that are not related to damage, defect, shortage, incorrect merchandise, or our error may be subject to a 15%–25% restocking fee.

The applicable restocking fee may depend on:

• Product type

• Quantity

• Product condition

• Packaging condition

• Repacking requirements

• Size or fragility

• Handling requirements

Non-Returnable Items

Unless otherwise required by applicable law, the following merchandise may not be eligible for return:

• Final Sale items

• Clearance items specifically identified as final sale or non-returnable

• Custom-made products

• Special-order products

• Made-to-order products

• Wholesale pre-orders after purchasing, production, import, or processing has begun

• Used or altered merchandise

• Merchandise damaged after delivery because of improper use, handling, installation, display, or storage

• Unauthorized returns

• Merchandise returned outside the applicable return period

• Merchandise that is incomplete or no longer in resalable condition

Certain seasonal merchandise or other products may have additional return restrictions when clearly disclosed before purchase.

Refunds & Credits

Authorized returns will be inspected after receipt.

If the return is approved following inspection, an applicable refund or credit will generally be processed within 5–10 business days after inspection.

Retail refunds will generally be issued to the original payment method.

For wholesale transactions, an approved refund may be issued to the original payment method or as an account credit, depending on the circumstances and original payment arrangement.

Your bank, credit card issuer, or payment provider may require additional time for a refund to appear on your account.

Original shipping charges, return shipping charges, freight charges, applicable wholesale restocking fees, and other authorized charges may be deducted from the refund or credit when applicable.

Subject to applicable law, we reserve the right to reduce or refuse a refund or credit when merchandise is returned used, damaged, incomplete, improperly packaged, or otherwise does not meet the applicable return requirements.

Order Cancellations

Please contact us as soon as possible if you need to request an order cancellation.

We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed.

Retail and in-stock wholesale orders may no longer be canceled once they have been processed, packed, transferred for fulfillment, or shipped.

Wholesale pre-orders, custom orders, special orders, and made-to-order products may become non-cancelable once purchasing, production, customization, import, or other processing has begun.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product, style, size, color, or quantity, please contact us. Depending on the circumstances, you may need to complete an authorized return and place a new order.

Refused or Undeliverable Shipments

Customers are responsible for providing complete and accurate shipping and delivery information.

If a shipment is refused or returned because of:

• An incorrect or incomplete address

• Failure to accept delivery

• Unsuccessful delivery attempts

• Customer-requested refusal

• Another delivery issue attributable to the customer

the customer may be responsible for applicable:

• Original shipping or freight charges

• Return shipping or freight charges

• Carrier fees

• Redelivery charges

• Wholesale restocking fees, when applicable

Any eligible refund or credit will be determined after the merchandise has been returned and inspected.

Contact Us

To request a return, report damaged or incorrect merchandise, or ask questions about this policy, please contact:

BING DECOR LLC

Email: sales@bingdecor.com
Phone: +1 (815) 608-3111
Address: 240 Juniper, Manteno, IL 60950, United States